Effective Date: 21st April 2025

At Live Lanka Tours, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a) Personal Information

When you use our website or services, we may collect:

• Name

• Email address

• Phone number

• Country of residence

• Travel preferences

• Passport and identification details (when necessary for booking)

• Payment information (processed securely through third-party services)

b) Non-Personal Information

We also collect anonymous usage data, such as:

• IP address

• Browser type

• Pages visited

• Duration of visit

• Referring website

This information helps us improve our website and services.

2. How We Use Your Information

Your information is used for:

• Booking and confirming tours and travel services

• Providing personalized travel experiences

• Communicating with you about your booking

• Sending updates, special offers, and promotional content (only with your consent)

• Improving our website, services, and customer experience

• Legal and regulatory compliance

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Trusted third-party service providers (e.g., payment processors, local tour operators)

• Legal authorities, if required by law or to protect our rights

All third-party providers are required to maintain the confidentiality and security of your data.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption on our website

• Secure data storage systems

• Limited access to your data by authorized personnel only

5. Your Rights Under GDPR

If you are located in the European Union or UK, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“Right to be Forgotten”)

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve functionality. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies separately.

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated “Last Updated” date. Continued use of our services constitutes your agreement to the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Live Lanka Tours
Email: [email protected]
Phone: +94771556645